News for 'customer service'

IndiGo cancels nearly 220 flights despite CEO saying ops stable

IndiGo cancels nearly 220 flights despite CEO saying ops stable

Rediff.com10 Dec 2025

According to sources, the crisis-ridden airline cancelled 137 flights at Delhi airport and 21 services at Mumbai airport.

US visa curbs, AI surge will shape Indian IT in 2026

US visa curbs, AI surge will shape Indian IT in 2026

Rediff.com23 Dec 2025

India's $280-billion IT industry heads into 2026, balancing visa-related headwinds and global trade uncertainty against its biggest-ever push into artificial intelligence and the rapid expansion of global capability centres (GCCs). Heightened scrutiny of the US H-1B visa programme - including a proposed $100,000 fee for new visas and concerns over a potential 25 per cent outsourcing tax - has complicated cross-border delivery for Indian firms, even as companies accelerate efforts to reduce reliance on onsite staffing.

Goldilocks phase, reforms glide path to spur Indian economy in 2026

Goldilocks phase, reforms glide path to spur Indian economy in 2026

Rediff.com31 Dec 2025

India, the world's fourth largest economy, is set to maintain the 'goldilocks' phase with tailwinds of good growth, low inflation and robust banking performance as well as reform initiatives poised to sustain the economic pace witnessed during 2025.

Focus on the underserved to deepen financial inclusion: RBI Guv to fintechs

Focus on the underserved to deepen financial inclusion: RBI Guv to fintechs

Rediff.com8 Oct 2025

Reserve Bank Governor Sanjay Malhotra on Wednesday exhorted the fledgling fintech ecosystem to focus on the underserved sections of the society to deepen financial inclusion. Speaking at the annual Global Fintech Fest in Mumbai, Malhotra accepted that serving the "privileged" will be a lucrative business, but urged the smaller companies to focus on the underserved.

In An AI-Obsessed World, India's Craft May Redefine 'Made In India'

In An AI-Obsessed World, India's Craft May Redefine 'Made In India'

Rediff.com2 Dec 2025

What is currently perceived as a massive, low-tech liability could become a high-value, export-oriented economic engine, points out Ajit Balakrishnan.

DGCA issues show-cause notice to IndiGo CEO over flight disruptions

DGCA issues show-cause notice to IndiGo CEO over flight disruptions

Rediff.com7 Dec 2025

The aviation regulator stated that the "primary cause" of the disruptions was IndiGo's failure to make "adequate arrangements" to meet the revised staffing, duty-time and rostering requirements under the newly implemented Flight Duty Time Limitations scheme.

100% FDI in insurance likely soon

100% FDI in insurance likely soon

Rediff.com13 Dec 2025

The Union Cabinet on Friday approved 100 per cent foreign direct investment (FDI) in the insurance sector, a move that was welcomed by industry as it would help attract more capital and global expertise, while boosting insurance coverage in the country. A bill to amend the insurance law is likely to be tabled on Monday in Parliament, whose winter session is slated to conclude on December 19.

Amazon VP's Warning After 14k Employees Were Sacked

Amazon VP's Warning After 14k Employees Were Sacked

Rediff.com4 Nov 2025

The future belongs to those who move fast, use AI deeply and focus relentlessly on customer impact.

SC quashes parts of tribunals reforms law as unconstitutional

SC quashes parts of tribunals reforms law as unconstitutional

Rediff.com19 Nov 2025

The Supreme Court of India has struck down key provisions of the 2021 Tribunals Reforms law, citing violations of separation of powers and judicial independence. The court restored earlier directions on tenure for tribunal members.

When One Airline -- Indigo -- Rules the Air

When One Airline -- Indigo -- Rules the Air

Rediff.com15 Dec 2025

India's duopoly in the domestic skies -- where IndiGo and Air India collectively control over 90 per cent of the market -- is highly skewed, leaving very little room for new players

8 Places To Be For A Perfect Christmas

8 Places To Be For A Perfect Christmas

Rediff.com15 Dec 2025

Which are some of most special places in the world to celebrate Christmas?

GST 2.0 boosts petrol-diesel car sales over EVs

GST 2.0 boosts petrol-diesel car sales over EVs

Rediff.com10 Dec 2025

While GST on ICE vehicles was brought down significantly, for electric cars it remained at 5 per cent.

Ukraine's underwater drones hit 2 Russian oil tankers in Black Sea

Ukraine's underwater drones hit 2 Russian oil tankers in Black Sea

Rediff.com1 Dec 2025

Ukraine claimed responsibility after explosions hit the vessels on Friday and Saturday.

IndiGo cancels over 100 flights, scores delayed; DGCA launches probe

IndiGo cancels over 100 flights, scores delayed; DGCA launches probe

Rediff.com3 Dec 2025

Indigo airlines cancelled 13 flights from Hyderabad airport, causing chaos and frustration among passengers. The cancellations were attributed to technology and operational issues.

Young Earners, Start With A Minimum Rs 1 Cr Cover

Young Earners, Start With A Minimum Rs 1 Cr Cover

Rediff.com27 Nov 2025

Younger customers should opt for increasing cover as their financial commitments are likely to rise in the future.

Over 800 IndiGo flights cancelled on day 5 as cancellation chaos persists

Over 800 IndiGo flights cancelled on day 5 as cancellation chaos persists

Rediff.com6 Dec 2025

DGCA provided temporary relief to IndiGo, which is partially owned by Rahul Bhatia, by rolling back the night duty definition to 12 am-5 am from 12 am-6 am earlier, and allowing its pilots to do six night-landings from two earlier, besides other relaxations.

'Large Part Of Capital Needs To Be Met Via GIFT City'

'Large Part Of Capital Needs To Be Met Via GIFT City'

Rediff.com8 Dec 2025

'Foreign capital will continue to come directly into India, but companies have realised that GIFT City is a more cost-efficient way of channelling funds.'

How Your Grievances Can Be Fixed!

How Your Grievances Can Be Fixed!

Rediff.com14 Oct 2025

CPGRAMS -- an online platform available to citizens 24x7 to lodge their grievances to public authorities on service delivery -- has existed for close to two decades. But it has never been this active, points out Tamal Bandyopadhyay.

After hotels, online travel portals come under GST lens

After hotels, online travel portals come under GST lens

Rediff.com18 Oct 2025

After issuing notices to hotels across the country for allegedly underpaying goods and services tax (GST) on restaurant services, the revenue department has now widened its scrutiny by seeking information from online travel platforms.

Bharti Airtel Q2 profit more than doubles to Rs 8,651 crore

Bharti Airtel Q2 profit more than doubles to Rs 8,651 crore

Rediff.com3 Nov 2025

Bharti Airtel on Monday reported over twofold jump in consolidated net profit at Rs 8,651 crore for September quarter FY26, mainly on account of growth in high-paying smartphone customers and post-paid connections.

Software updates completed for 338 A320 planes in India

Software updates completed for 338 A320 planes in India

Rediff.com30 Nov 2025

As many as 338 A320 family aircraft operated by Indian airlines require the software upgrade to address a potential issue related to flight controls, and modifications have been carried out in more than half of the affected fleet, according to DGCA data.

Will 1600 Number Stop Scam Calls?

Will 1600 Number Stop Scam Calls?

Rediff.com20 Nov 2025

Trai has ordered BFSI firms to move service and transaction calls to the 1600 series from 2026 to reduce spam, financial fraud, and rising digital arrest scams.

Board nod must for bank entities to do same biz: RBI

Board nod must for bank entities to do same biz: RBI

Rediff.com6 Dec 2025

The Reserve Bank of India (RBI) on Friday allowed multiple entities in a bank group to undertake the same business as long as they cater to different client segments, while mandating board approval to ensure that any overlap in business has proper rationale and justification.

'A Big Chunk Of India's Office Workers Will End Up Becoming Part Of The Gig Economy'

'A Big Chunk Of India's Office Workers Will End Up Becoming Part Of The Gig Economy'

Rediff.com3 Dec 2025

'More and more people from the middle class will become self-employed gig workers mostly working from home, rather than as office workers with salary, promotion, bonuses, etc.'

Why IT Firms Face 5-10% Payroll Hike

Why IT Firms Face 5-10% Payroll Hike

Rediff.com24 Nov 2025

'Companies will need to revisit compensation structures, contracts, staffing models, and human resources system.'

'Banks Need To Reinvent Themselves'

'Banks Need To Reinvent Themselves'

Rediff.com3 Nov 2025

'Reinvention is not a hugely difficult task. With technology as available today, you can reinvent yourself pretty quickly.'

IndiGo cancelled 650 flights on Sunday, operated 1,650

IndiGo cancelled 650 flights on Sunday, operated 1,650

Rediff.com7 Dec 2025

IndiGo is operating 1,650 flights of its 2,300 daily domestic and international flights on Sunday, and 650 remain cancelled for the day, amid the airline's operations gradually stabilising after massive disruptions in the last five days, the airline said.

How insurers stand to gain from GST rate cut

How insurers stand to gain from GST rate cut

Rediff.com4 Dec 2025

The exemption of individual life and health insurance premiums from the Goods and Services Tax (GST) enables the insurance industry to make products affordable and attractive, said Ajay Seth, chairman of Insurance Regulatory and Development Authority of India (Irdai) at the Business Standard BFSI Insight Summit 2025.

How To Use BNPL Wisely

How To Use BNPL Wisely

Rediff.com13 Nov 2025

Before signing up for a BNPL plan, read the fine print carefully and watch for red flags like unclear repayment terms, vague information on interest or late fees, and marketing that downplays the cost of default.

HC bars Indian firm from using Tesla trademark

HC bars Indian firm from using Tesla trademark

Rediff.com27 Nov 2025

The Delhi high court has granted interim injunction in favour of US-based Tesla Inc by directing Indian company Tesla Power India not to use trademarks 'Tesla Power' or 'Tesla Power USA' in any form, including manufacturing of electric vehicles.

GST 2.0 bolstered momentum, economy on stable footing

GST 2.0 bolstered momentum, economy on stable footing

Rediff.com28 Nov 2025

The reduction in the goods and services tax (GST) rates has increased the momentum in India's economic activity both on the supply and demand sides, while robust agricultural activity - reflected in the strong onset of rabi sowing and adequate reservoir levels - has reinforced the outlook for food supply and rural incomes, the finance ministry said on Thursday.

HDFC Bank barred from onboarding new clients in Dubai branch

HDFC Bank barred from onboarding new clients in Dubai branch

Rediff.com27 Sep 2025

HDFC Bank has been barred from onboarding new customers at its Dubai International Financial Centre branch by the local regulator. HDFC Bank, India's largest private sector lender, said it has initiated the necessary steps to comply with the notice of the Dubai Financial Services Authority and added that it does not see any material impact from it.

Tata Motors' CV arm lists on BSE, seeks clean mobility, tech-led growth

Tata Motors' CV arm lists on BSE, seeks clean mobility, tech-led growth

Rediff.com13 Nov 2025

Tata Motors' commercial vehicle (CV) business debuted on the BSE on Wednesday, completing the automaker's long-planned demerger into separate listed entities for its passenger and CV operations.

Microsoft to invest $17.5 billion for India's AI-first future: Nadella

Microsoft to invest $17.5 billion for India's AI-first future: Nadella

Rediff.com9 Dec 2025

Microsoft CEO Satya Nadella on Tuesday announced plans to invest $17.5 billion in India to help build infrastructure and sovereign capabilities for the country's AI-first future, marking the third major AI-driven investment in the country in the past two months. Microsoft said that the $17.5 billion (around Rs 1.58 lakh crore) investment builds on the $3 billion (around Rs 26,955 crore) funding announced earlier this year, which the company is on track to spend by the end of CY (calendar year) 2026.

With firefighting behind them, insurers can now shift gears and focus on growth

With firefighting behind them, insurers can now shift gears and focus on growth

Rediff.com3 Dec 2025

Recent years have been turbulent for the insurance industry due to direct and indirect tax reforms, regulatory overhaul and other external pressures. The events cumulatively slowed growth rate to single digits from the high teens seen earlier.

Trump's Language Of Fascism

Trump's Language Of Fascism

Rediff.com8 Dec 2025

'Non-compatible with Western Civilization' is about as vague and jingoistic as it gets and Trump saying this gives full license to his acolytes to go full throttle on making life as difficult and scary as possible for as many non-white people as possible,' notes Sree Sreenivasan.

Over 300 planes affected in India amid Airbus A320 glitch

Over 300 planes affected in India amid Airbus A320 glitch

Rediff.com29 Nov 2025

According to the latest data from the aviation regulator DGCA, IndiGo and Air India did not cancel any flights, while Air India Express cancelled four flights due to the system modification process.

10 Tips To Grow Your Brand On Social Media

10 Tips To Grow Your Brand On Social Media

Rediff.com21 Nov 2025

People connect with people. No matter how small your brand is, when you share your journey or the why behind your business, you automatically humanise your brand and make it unique as compared to faceless competitors, says Vinayak Burman.

TCS, TPG to invest Rs 18,000 cr in data centre biz

TCS, TPG to invest Rs 18,000 cr in data centre biz

Rediff.com20 Nov 2025

The country's largest IT services company TCS on Thursday announced a tie-up with private equity major TPG for its upcoming data centre business, in which both the partners aim to invest Rs 18,000 crore. TPG will invest $1 billion or around Rs 8,870 crore in the AI data centre business christened as 'Hypervault', and hold a stake between 27.5-49 per cent in the venture.

'For FY26, We Expect Corporate Loan Book Upto Rs 4 Tn'

'For FY26, We Expect Corporate Loan Book Upto Rs 4 Tn'

Rediff.com15 Nov 2025

'We currently have new proposals worth Rs 1.48 trillion in the pipeline.'